Full Time Helpdesk Support - Payroll - Attendance System Jobs, Salary up to MYR 2,000 in SMART TOUCH TECHNOLOGY SDN BHD Johor - Maukerja

Requirements:

• Open to Fresh Graduates
• No working experience are encouraged to apply
• Basic computer or IT knowledge is an advantage
• Willing to learn and responsible
• Able to work well in a team

Job Scope:

1. System Support & Troubleshooting

• Provide first-level technical support for payroll and attendance system users.
• Handle inquiries, issues, and error reports via phone, email, or ticketing systems.
• Troubleshoot problems related to system access, data entry, and report generation.
• Escalate unresolved issues to the relevant technical or HR teams.

2. User Guidance & Training

• Assist employees and HR personnel in using the system effectively.
• Conduct onboarding briefings or quick guides for new users.
• Prepare and update user manuals, FAQs, or knowledge base articles.

3. Data Monitoring & Verification

• Perform routine checks on attendance logs and payroll data accuracy.
• Alert HR/payroll teams of any anomalies or discrepancies in system data.
• Assist in periodic audits or compliance checks related to the system.

4. System Configuration Support

• Help with setting up user profiles, permissions, and access levels.
• Support HR in configuring work schedules, leave policies, and payroll rules.
• Participate in UAT (User Acceptance Testing) for system updates or new modules.

5. Continuous Improvement

• Collect user feedback to identify recurring issues or improvement areas.
• Work with IT/vendors to recommend enhancements or streamline processes.
• Stay updated on software changes and recommend user-impact assessments.

Job Type: Full-time

Pay: RM2,000.00 per month

Work Location: In person