Full Time FRONT OFFICE ASSISTANT Jobs, Salary up to MYR 1,700 in Sebana Golf & Marina Resort Berhad, Lot PTD 2940/2941 Mukim Pengerang,81600 Pengerang, Johor Tel : 07-8266688 Johor - Maukerja

· To anticipate guest needs, and handle guest inquiries in a helpful and attentive SGMR manner.

· To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and gymnasium, and other SGMR properties.

· To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of SGMR at all times.

· Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

· To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.

· To develop a close and harmonious working relationship with all hotel departments,

· To attend hotel events, daily shift briefings and training to improve professional skills.

· Check every Registration card for accuracy, legibility and completeness of information. Follow-up for any discrepancies.

· Greet all guests at the lobby upon arrivals and departure.

· Up-selling for our room and facilities.

· Check and arrange all guests’ bills and ensure all transaction is supported with voucher/bills for departing guest.

· Ensure Front Office Cashier Cash Float is correct and balance.

· Ensure that Front Office Department is with the most stringent hygiene and sanitation requirements including counter and office area.

· Punctual to work

· Maintain a high standard of personal appearance and hygiene at all times according to Resort’s standards.

· Being of assistance to handicapped persons.

· Responsive and receptive to guest complaints, should analyse; and within the limitation set, make correct and quick decisions to ensure total guest satisfaction whilst also protecting the Resort’s property and revenues. Report to the Duty Manager / Front Office Manager if no immediate solution can be found and assure follow-up with guests.

· Maintain and atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.

· Actively participate new ideas, communicate opinions, reliable, trustworthy, share knowledge and accept criticism to improve. Exercise self-control, patience and is known for his/her fairness at all times.

· Be open to new ideas and make changes in the job and routine as required.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Work Location: In person