Full Time Customer Service Officer (Senai) Jobs, in GD Express Johor - Maukerja

Location:

Senai Branch
113 & 114, Jalan Impian Senai 2, Taman Impian Senai, 81400 Senai, Johor Darul Ta'zim

Key Responsibilities

• Handle all incoming calls professionally and in a timely manner

• Process and key in customer orders accurately using the Customer Service & Traffic Control system

• Coordinate pick-up arrangements and liaise with couriers to ensure timely dispatch

• Receive and record Lodge-In shipments from customers accurately

• Perform shipment tracing, update details in the Intranet system, and follow up until resolution with regular customer updates

• Manage and follow up on all pre-alerts until issues are resolved

• Handle reverse charge requests and ensure proper follow-up until completion

• Coordinate with shippers to resolve problem or exception shipments

• Prepare and submit required reports promptly, including daily cash and credit collection reports

• Maintain cleanliness and organization of the customer service area, including proper filing

• Office Maintenance: Ensure the customer service area is tidy and clean and manage filing efficiently.

Qualifications:

• Minimum SPM or Diploma, with at least 1 year of experience in the courier or logistics industry (preferred)

• Strong interpersonal and communication skills

• Computer literate and detail-oriented

• Able to work independently with minimal supervision

• Capable of working under pressure in a fast-paced, multitasking environment

For further information, please contact:
Cik Norazlina– *************