Full Time Guest Relations Assistant Jobs, Salary up to MYR 2,400 in MB VEST SDN BHD (CAPRI BY FRASER JOHOR BAHRU) Johor - Maukerja

Key Responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.
• To provide excellent customer service as per hotel standards.
• To check on VIP reservations and complete their pre-registration formalities.
• To ensure that the workplace remains clean and tidy.
• To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• To co-ordinate with housekeeping for clearing of rooms.
• To give proper and complete handover to the next shift.
• To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.
• To provide information regarding the Hotel, town attractions, activities, etc.
• To maintain up to date information on room rates, current promotions, offer and packages.
• To follow the house rules and policies laid down by the management.
• To coordinate and multi-tasking job duties in a busy environment.

Job Requirements

• Previous experience in a customer service or guest-facing role within the hospitality industry. Fresh graduate are most welcome.
• Strong communication and interpersonal skills with the ability to interact with guests from diverse backgrounds
• Excellent problem-solving and decision-making abilities to handle guest requests efficiently
• Proficiency in English and Bahasa Malaysia, with the ability to converse in additional languages an advantage
• Flexibility to work in a fast-paced environment, including weekends and public holidays
• Diploma or degree in Hospitality Management or a related field

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,700.00 - RM2,400.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person