Kerja Sepenuh Masa, Facilities Manager di Ottotree Hotels & Resorts Johor - Maukerja

1. Department Leadership & Team Development

• Lead, mentor, and develop the facilities team, addressing current manpower gaps through strategic hiring and workload restructuring
• Establish clear roles, responsibilities, and accountability within the team with regular performance reviews
• Create a performance-driven culture aligned with the Group's standards for property condition and guest experience
• Support and develop existing team members through structured on-the-job coaching and development plans
• Foster cross-departmental communication, working closely with Front Office, Housekeeping, and Operations to ensure coordinated response to maintenance issues

2. Maintenance & Asset Management

• Oversee all preventive and corrective maintenance across hotel and residential properties
• Review and optimize the existing maintenance management system to ensure full utilization, accuracy, and team compliance
• Establish and enforce PPM (Planned Preventive Maintenance) schedules for all critical M&E equipment
• Conduct regular property condition audits and spot check inspections to identify defects, deferred maintenance, and asset risks before they escalate
• Maintain comprehensive maintenance records and documentation for all properties
• Ensure all properties are maintained to brand standards, ownership expectations, and regulatory requirements

3. Systems, Processes & Performance

• Assess current workflows and identify gaps in process, documentation, and team accountability
• Standardize operating procedures across all properties for consistency and quality of service
• Implement a KPI framework to track department performance, maintenance response times, PPM completion rates, and overall property condition
• Ensure permit-to-work systems, contractor management protocols, and safety procedures are properly documented and enforced
• Continuously seek and implement improvements to the overall maintenance quality across all outlets

4. Space & Facilities Optimization

• Manage space allocation, floor plans, and occupancy tracking to optimize use of available space across properties
• Coordinate all renovation, refurbishment, and improvement projects from planning through to completion
• Maintain accurate records of all renovation projects, works carried out, and asset changes

5. Contractor & Vendor Management

• Review existing service contracts and vendor relationships across all properties
• Establish a preferred vendor framework with clear performance expectations, pricing standards, and compliance requirements
• Liaise with and supervise external contractors for facility-related services including M&E maintenance, janitorial, landscaping, pest control, and repairs
• Ensure all contractors comply with permit-to-work systems and site safety requirements

6. Compliance, Safety & Emergency Response

• Ensure all properties comply with relevant Malaysian regulations including Jabatan Bomba, Suruhanjaya Tenaga, DOSH, and local authority requirements
• Maintain all statutory licenses, inspection certificates, and regulatory submissions across the portfolio
• Implement and enforce building codes, safety regulations, and industry standards across all sites
• Lead emergency response planning, conduct regular fire drills, and maintain Emergency Response Team readiness
• Conduct risk assessments and oversee emergency response procedures for all properties

7. Energy & Cost Management

• Monitor and report on utility consumption (electricity, water, gas) across all properties
• Review utilities consumption and strive to minimize costs across all outlets
• Identify and implement energy-saving initiatives with documented outcomes
• Take full responsibility for managing the Facilities operating budget — setting budgets, controlling expenses, and minimizing waste
• Provide management with regular structured reporting on department performance and expenditure

8. Pre-Opening & Development Projects

• Participate in pre-opening projects as assigned, from design review through to commissioning, handover, and opening
• Provide technical input on M&E specifications, equipment selection, maintainability, and service access during the design stage
• Develop pre-opening engineering checklists and commissioning plans for new properties
• Hire, onboard, and train new property engineering teams prior to opening
• Ensure new properties open with all M&E systems fully commissioned and PPM programs running from day one