- Pulau Pinang Malaysia
Working Location
Job Description
Responsibilities
Job Responsibility
• Provide second-line support for end users, production users, and infrastructure-related incidents. • Administer and support Windows desktops, laptops, and Windows Server environments.
• Maintain and troubleshoot hyper-converged infrastructure (HCI) platforms.
• Support network infrastructure, including switches, routing, VLANs, and connectivity across office and manufacturing areas.
• Administer and monitor firewall policies, access controls, and basic network security configuration.
• Support machine network connectivity between manufacturing equipment, production systems, and backend infrastructure.
• Maintain application servers and SQL Server environments to support production and business operations.
• Perform root-cause analysis for recurring incidents and implement preventive actions.
• Work closely with vendors, engineers, and operations teams to resolve infrastructure and system issues.
• Ensure system availability, data integrity, and compliance with internal standards and regulatory expectations.
• Assist with patching, backup validation, account administration, and routine server maintenance.
• Support IT documentation, SOPs, change management, and audit-related activities.
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