Full Time Customer Service Executive Jobs, in SH Worldwide Logistics (263421-K) Pulau Pinang - Maukerja

Company Description SH Worldwide Logistics Sdn Bhd (263421-K) is part of See Hup Group, a Malaysian logistics organization with roots dating back to 1948. The group began with inland cargo transportation in the Northern Region of Peninsular Malaysia and has since expanded into a broad range of logistics services. Its core specialties include inland transportation, freight forwarding, warehousing, and machinery hiring. As a long-established player in the logistics sector, the company offers opportunities to work in a dynamic, operations-driven environment. Team members contribute directly to efficient cargo movement and high service standards for a diverse customer base.

Role Description The Customer Service Executive role is a full-time, on-site position based in Bayan Lepas. This role involves handling customer inquiries via phone, email, and other channels, providing accurate information on services, shipment status, and logistics arrangements. The Customer Service Executive will provide quotation, manage booking requests, prepare and update documentation, coordinate with operations, warehouse, and transport teams, and ensure timely resolution of service issues. The role also includes monitoring customer feedback, maintaining customer records, supporting billing and basic administrative tasks, and following company policies and service standards. The successful candidate will help ensure smooth day-to-day communication between customers and internal teams, contributing to high levels of customer satisfaction and service quality.

• Strong Interpersonal Skills, with the ability to build positive relationships and communicate clearly with customers and colleagues.
• Experience in Customer Support and Customer Service, including handling inquiries, complaints, and service requests professionally.
• Ability to contribute to Customer Satisfaction through proactive follow-up, problem-solving, and attention to service quality.
• Exposure to Customer Service Management practices, such as tracking service performance and supporting process improvements.
• Good spoken and written communication skills in English; proficiency in additional languages is an advantage.
• Basic understanding of logistics or freight operations is preferred; prior experience in a logistics or transport environment is a plus.
• Competence in using office software, email, and customer databases; ability to learn new systems quickly.
• Minimum of a high school diploma or equivalent; a certificate or diploma in business, logistics, or related fields is beneficial.
• Detail-oriented, organized, and able to manage multiple tasks and priorities in a fast-paced setting.