Full Time Front Office Assistant Jobs, in Berjaya Penang Hotel Pulau Pinang - Maukerja

About the role

Front Office Assistant role supporting guest services and hotel operations at the front desk.

Key responsibilities

• Welcome and assist guests with check-in and check-out procedures

• Handle guest enquiries, requests, and complaints professionally

• Assist with room reservations, cancellations, and amendments

• Provide information on hotel facilities, services, and local attractions

• Handle cash, payments, and guest accounts accurately

• Coordinate with Housekeeping, Engineering, Bell Desk, and other departments to meet guest needs

• Assist with luggage handling and other Front Office duties when required

• Maintain accurate guest records and update the hotel system accordingly

• Ensure the Front Desk and lobby area are clean, organized, and presentable

• Follow hotel policies, SOPs, and security procedures