Full Time Senior Officer - Customer Service [Insurance Admin I JB] Jobs, Salary up to MYR 3,300 in Parkson Credit Johor - Maukerja

Job Purpose:
Responsible for managing the end-to-end process for insurance policies of Hire Purchase (HP) customers. The role focuses on ensuring timely renewals, maintaining customer relationships, achieving targets, and providing excellent customer service while complying with company policies and regulatory requirements.

Job Description:

Insurance Operations

• Prepare and issue insurance quotations.
• Explain insurance coverage, benefits, and available options to customers.
• Coordinate with insurance partners and internal departments to complete the process.
• Contact existing HP customers to remind them of upcoming insurance renewals.
• Follow up with customers to secure policy renewals before expiry.
• Ensure all insurances are processed accurately and within the required timeline.

Customer Service

• Handle customer enquiries related to insurance.
• Resolve customer issues and escalate complex cases when necessary.
• Build long-term relationships to improve customer retention and satisfaction.

Administration

• Maintain accurate customer and policy records.
• Prepare daily, weekly, and monthly renewal reports.
• Monitor renewal performance and outstanding cases.
• Ensure proper filing of supporting documents.

Compliance

• Ensure all renewal activities comply with Bank Negara Malaysia, company policies, and insurance regulatory requirements.
• Maintain confidentiality of customer information.

Requirements:

• Diploma in Business Administration, Insurance, Finance, Marketing, or related field.
• Minimum 2-3 years' working experience in insurance, banking, finance, or customer service.
• Experience in motor insurance or general insurance operations is an advantage.
• Experience dealing with HP customers is preferred.
• Knowledge of customer service best practices.
• Familiar with Microsoft Office (Excel, Word, PowerPoint).
• Strong communication and negotiation skills.
• Able to work independently with minimal supervision
• Good customer relationship management skills.
• Team player with a positive attitude.

Job Type: Full-time

Pay: RM2,600.00 - RM3,300.00 per month

Benefits:

• Professional development

Application Question(s):

• When is your earliest availability to join?
• How much is your expected salary?

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person