Full Time Front Office Assistant (Finance) Jobs, in Columbia Asia Malaysia Johor - Maukerja

Company Description Columbia Asia is an international healthcare company that has been operating modern medical facilities across Malaysia, Indonesia, and Vietnam since 1996. As part of Asia OneHealthcare, majority-owned by Hong Leong Group and TPG, the group manages 20 hospitals strategically located in densely populated communities to provide quality care closer to home. With a strong focus on early disease detection and advanced diagnostics, Columbia Asia offers a wide range of services from core disciplines such as obstetrics, pediatrics, and general surgery to tertiary care including neurosurgery, cardiac treatments, and integrated cancer care. Guided by its vision “To provide the best care possible closer to home,” the organization emphasizes accessibility, clinical excellence, and a caring environment. Its values—Customer First, Excellence, Teamwork, Integrity, Caring, and Community—shape how care is delivered to patients, families, and the communities it serves.
Role Description The Front Office Assistant (Finance) is a full-time, on-site role based at Columbia Asia Hospital in Tebrau. This role is responsible for managing patient registration, appointment scheduling, and front desk inquiries while ensuring accurate financial and billing processes. Day-to-day tasks include handling telephone calls with professional phone etiquette, guiding patients through admission and discharge procedures, processing payments, and maintaining up-to-date records in hospital systems. The Front Office Assistant (Finance) will work closely with clinical and finance teams to support smooth operations, resolve patient billing queries, and uphold service standards aligned with the hospital’s values. This position requires consistent attention to detail, confidentiality in handling patient information, and a welcoming, customer-focused approach.
Qualifications

• Candidates should possess strong Interpersonal Skills, with the ability to communicate clearly, handle patient inquiries, and provide courteous front-line service.
• Candidates should possess professional Phone Etiquette and Appointment Scheduling skills to manage calls, book and adjust appointments, and coordinate patient flow efficiently.
• Candidates should possess solid Administrative Assistance and Clerical Skills to handle documentation, data entry, filing, and maintenance of accurate patient and billing records.
• Candidates should possess basic financial awareness, including experience with billing, payment processing, and reconciliation in a healthcare or customer-service environment.
• Relevant qualifications such as a diploma or certificate in Business Administration, Accounting, Healthcare Administration, or a related field are beneficial.
• Prior experience in hospital front office, clinic reception, or customer service roles is preferred, along with proficiency in computer systems and office software.
• Ability to work in a fast-paced environment, maintain confidentiality, and demonstrate reliability, integrity, and a customer-first mindset.