Full Time Sales-Revenue Operations Specialist Jobs, in Informa Group Plc. Pulau Pinang - Maukerja

This role is working remotely while based in Penang.

Role Overview

We are seeking a dynamic Sales/Revenue Operations Specialist to join the global tech events team on a 7-month fixed-term contract. In this role, you will be instrumental in managing contract and data accuracy, maintaining inventory systems, and ensuring seamless billing and invoicing processes. You will serve as a critical liaison between sales and support teams, coordinating across multiple departments to drive operational excellence and revenue accuracy. 

Responsibilities

Contract & Data Management

• Manage contracts and ensure data accuracy throughout the contract process and entries into business systems
• Conduct audits and reconcile data disparities across systems
• Enforce best practices and data standardization

Inventory & Product Tracking

• Maintain sponsorship product inventory tracking documents
• Maintain booth holds/rents via Floorplan.Live
• Maintain Sales Inventory documentation and Internal Product delivery Database

Billing & Invoicing

• Ensure invoices are issued based on validated data to avoid discrepancies and reduce the need for credit notes
• Perform quality control on client billing and invoicing
• Serve as the main point of contact for sales on billing and invoicing matters

Sales Support & Coordination

• Monitor and respond to internal and sales organization requests
• Support the sales organization with the contract process and client-related requests
• Act as the liaison between sales team and support teams for delivery preparation

Experience & Technical Skills

• Demonstrable experience within a quality control environment, focusing on accuracy of data, delivery, reporting, and reconciliation of sold programs
• Salesforce experience and excel proficiency are preferred.

Organizational & Analytical Abilities

• Highly organized with a strong ability to balance multiple projects simultaneously while maintaining absolute attention to detail
• Focused on the accuracy and timeliness of billing delivery and deadlines

Collaboration & Communication

• Strong influencer able to coordinate across multiple internal teams including Sales, Informa Engage, Operations, and Customer Success
• Able to communicate conceptual solutions to peers and management effectively

Professional Attributes

• Exemplary high standards of customer service
• Motivated and driven to succeed

Key Deliverables

• Accurate data across multiple systems(EV2, SAP, Salesforce, *************, Excel)
• Inventory coordination
• Sales reports
• System audits
• Billing reports
• Client invoices