Full Time End User Support Analyst Jobs, Salary up to MYR 2,000 in EQ Soft Sdn. Bhd Johor - Maukerja

URGENT HIRING!

Requirements:
Fresh graduates are welcome to apply
Basic knowledge of customer service
Willing and able to work in shifts
Minimum qualification of SPM or Diploma
Fluent in English (spoken and written)
Basic IT knowledge
Able to work under pressure
Possess a good track record

Key Responsibilities:
Responding to customer inquiries via phone and email in a timely and professional manner.
Providing end-user support for our online booking tool, including troubleshooting technical issues and guiding users through the booking process.
Liaising with internal teams to ensure that customer issues are resolved promptly and effectively.
Ensuring that all customer inquiries and issues are logged and tracked in our ticketing system.
Providing training to customers as needed to ensure that they can effectively use our online booking tool.
Contributing to the development and improvement of our online booking tool by providing feedback and suggestions based on customer feedback.

Job Type: Full-time
Work Location: In person

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person