- Bayan Lepas Pulau Pinang Malaysia
Full Time Key Account Manager Jobs, in DHL Global Forwarding Pulau Pinang - Maukerja
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Job Description
Responsibilities
Job Duties:
- Lead the geographic profitability development of designated Strategic Business Customer (SBC) & prospects through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
- Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximises growth within the existing account base so that the required account sales results are achieved.
- Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
- To drive in gaining other potential business from the new or existing customer outside of the core products.
- To incorporate industry/sub-sector solutions, best practices and knowledge into selling process, and to develop an industry-specific sales plan (with guidance and input from Head of Sales North).
- Implement global and regional account acquisition / development approaches and platforms.
- Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled.
- Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions.
- Develop plans to deny competitor penetration into the accounts.
- Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL.
- Establish and implement a pricing review timetable that ensures improving margins from designated accounts.
- Adhere to regional standards on profit margins management.
- Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification.
- Identify, establish and manage multi-tier relationships across customer and DHL organisations to ensure a long-term business partnership and achievement of corporate goals.
- Build and maintain executive relationships within the designated Customer accounts.
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