Full Time Guest Relations Assistant Jobs, in Capri By Fraser Johor - Maukerja

Company Description Capri by Fraser is a contemporary accommodation concept by Frasers Hospitality Pte Ltd, a global leader in serviced residences. Designed for modern, tech-savvy guests, the brand focuses on flexible, lifestyle-oriented stays that blend work and leisure. Capri by Fraser offers an extensive range of facilities and customizable services, providing the comfort and convenience of a fully serviced residence. The environment emphasizes innovation, guest-centric service, and a dynamic experience that goes beyond the typical business hotel.

Role Description The Guest Relations Assistant is a full-time, on-site role based at Capri by Fraser in Johor Baharu. The role involves welcoming guests, managing check-in and check-out processes, and responding to guest inquiries in a professional and courteous manner. Responsibilities include handling reservations, coordinating with other departments to fulfill guest requests, and proactively resolving issues to ensure a positive guest experience. The Guest Relations Assistant supports guest communication through various channels, assists with promoting hotel services and facilities, and maintains accurate records related to guest profiles and preferences. The role also includes monitoring lobby presentation, supporting basic administrative tasks, and contributing to a safe, clean, and organized front-of-house environment.

Qualifications

• Strong customer service skills, with a focus on hospitality and guest satisfaction.
• Effective communication abilities, including clear verbal and written interaction with guests and colleagues.
• Basic sales skills to promote hotel services, upsell room categories, and support revenue-generating initiatives.
• Experience with stock control or inventory monitoring for front-office supplies and guest amenities.
• Ability to participate in and support training activities related to service standards and operating procedures.
• Prior experience in a hotel or hospitality environment is an advantage.
• Comfort with using property management systems and standard office software.
• Ability to work shifts, weekends, and public holidays as required.
• Professional appearance, reliability, and a collaborative approach to working in diverse teams.