Full Time Customer Service Executive | Fresh Graduates Welcome Jobs, Salary up to MYR 2,800 in JEV Management & Trading Johor - Maukerja

Looking to start or grow your customer service career? Join a professional customer support team assisting customers for an international customer service project serving the Singapore market. You'll receive structured training, develop valuable communication skills, and support customers through phone, email, and live chat.

Whether you're a fresh graduate or an experienced customer service professional, this is a great opportunity to gain hands-on experience in a fast-paced environment while building a rewarding career in the BPO industry.

Employment Type: Full-Time

Working Schedule:

• 6 Days Per Week (Rotational)
• 24-Hour Operations
• Rotational Shifts

Benefits

• Monthly Salary: RM2,100 – RM2,800 (Inclusive of Basic Salary, Performance Incentive & applicable Shift Allowance)
• Performance Incentive
• Comprehensive Training Provided
• Shuttle Service Available
• Career Growth Opportunities
• EPF & SOCSO
• Annual Leave
• Medical Leave
• Shift Allowance (Applicable Shifts)

Who Should Apply?

This opportunity is ideal for:

• Fresh graduates looking to kick-start their career
• Candidates with customer service or contact centre experience
• Retail or hospitality professionals looking for a career change
• Individuals who enjoy communicating with people and solving problems
• Anyone seeking regional customer service experience with long-term career growth

Requirements

• Minimum SPM qualification or equivalent.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, Retail, Hospitality, Administration, or Contact Centre operations is an advantage.
• Good command of English and Bahasa Malaysia.
• Basic computer literacy.
• Strong communication and interpersonal skills.
• Able to work rotational shifts, including weekends and public holidays.
• Able to perform effectively in a fast-paced working environment.
• Positive attitude with a willingness to learn and deliver excellent customer service.

ResponsibilitiesCustomer Support

• Respond to customer enquiries through inbound calls, emails, and live chat.
• Provide timely, accurate, and professional assistance to customers.
• Deliver a positive customer experience while maintaining high service standards.

Case Resolution

• Investigate customer enquiries and recommend appropriate solutions based on company procedures.
• Escalate unresolved or complex cases to the relevant internal teams when necessary.
• Follow up on outstanding cases to ensure timely resolution and customer satisfaction.

Documentation & Quality

• Maintain accurate customer records and case documentation.
• Ensure all customer interactions comply with company policies, operational procedures, and quality standards.
• Achieve individual productivity, customer service, and quality performance targets.

Working Location

Johor Bahru, Johor

Why Join This Opportunity?

Take the next step in your customer service career by supporting customers in the Singapore market for an international customer service project. With comprehensive training, a supportive team, and opportunities for career growth, you'll gain valuable communication and problem-solving skills while building a strong foundation for your future in the customer experience industry.

Pay: RM2,100.00 - RM2,800.00 per month

Work Location: In person