- Outram Central Region (Singapore) Singapore
Full Time Client Services Executive Jobs, Salary up to SGD 12,000 in HSBC Central Region (Singapore) - Maukerja
Working Location
Job Description
Responsibilities
HSBC Global Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.
We are currently seeking a high calibre professional to join our team as a
Client Services Executive
.
In this role you will:
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback and complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
Build and maintain positive and productive working relationships internally and externally
Ensure that any data input is dealt with in a timely manner and in correct and consistent format
Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines, and ensure that all credit applications meet deadlines
To be successful you will need:
Experience in private banking as a client service executive or similar background in client servicing
Good understanding of private banking services and products
Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
Excellent communication, analytical, organizational and planning skills
Team player with drive for success and achievement
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Issued by Hongkong & Shanghai Banking Co
*************
HSBC in Singapore offers a comprehensive range of banking and financial services including retail banking and wealth management; commercial, investment and private banking; insurance; forfaiting and trustee services; securities and capital markets services.
One of the earliest banks to establish in Singapore, HSBC today is a prominent player in Singapore’s financial services sector serving the international banking needs of multinational corporations, home-grown businesses, private banking clients, institutional and retail customers.
HSBC Singapore serves as the leading international bank for ASEAN, an international wealth and regional wholesale hub, regional centre of excellence for sustainability, while being a sandbox for digital innovation experiments for the Group.
If you are looking for a career where you can make a real impression, join HSBC and discover an international banking career. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We are currently seeking a high calibre professional to join our team as a
Client Services Executive
.
In this role you will:
Maintain the highest standard of excellence in client service by attending to client enquiries and requests
Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
Prompt and appropriate action taken to address client feedback and complaints
Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
Build and maintain positive and productive working relationships internally and externally
Ensure that any data input is dealt with in a timely manner and in correct and consistent format
Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines, and ensure that all credit applications meet deadlines
To be successful you will need:
Experience in private banking as a client service executive or similar background in client servicing
Good understanding of private banking services and products
Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
Excellent communication, analytical, organizational and planning skills
Team player with drive for success and achievement
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidates with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Issued by Hongkong & Shanghai Banking Co
*************
HSBC in Singapore offers a comprehensive range of banking and financial services including retail banking and wealth management; commercial, investment and private banking; insurance; forfaiting and trustee services; securities and capital markets services.
One of the earliest banks to establish in Singapore, HSBC today is a prominent player in Singapore’s financial services sector serving the international banking needs of multinational corporations, home-grown businesses, private banking clients, institutional and retail customers.
HSBC Singapore serves as the leading international bank for ASEAN, an international wealth and regional wholesale hub, regional centre of excellence for sustainability, while being a sandbox for digital innovation experiments for the Group.
If you are looking for a career where you can make a real impression, join HSBC and discover an international banking career. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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