Full Time Front Office Assistant Jobs, Salary up to MYR 2,000 in Magnum Leisure Pulau Pinang - Maukerja

• Greet, check-in and check-out guests professionally according to hotel procedures, including key card collection and farewell.
• Assign rooms according to reservations and ensure rooms are clean and ready for arrival. Provide suitable alternatives if rooms are unavailable.
• Answer all incoming calls promptly within 3 rings and handle guest messages, mail, parcels and faxes efficiently.
• Manage float money responsibly, record any additional loans, report discrepancies, and ensure advance payments and guest bills are properly settled.
• Ensure all charges are posted within the shift, monitor due-out rooms, and complete proper handover to the next shift.
• Handle guest inquiries and complaints courteously and efficiently, following up until resolved and seeking assistance when necessary.
• Follow proper procedures for safe deposit boxes and ensure guest history records are accurate and updated.
• Stay informed about daily hotel activities, VIP arrivals, events, and local attractions to assist guests with relevant information.
• Work closely with all departments, maintain accurate night reports, and record important matters, follow-ups, and actions in the logbook.
• Maintain a neat counter, high personal grooming standards, and a courteous, prompt and professional image at all times.

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person