As our Outlet Supervisor, you will work closely with the Senior Restaurant Manager to oversee the daily operations, ensuring smooth service, happy guests, and a motivated team. This role is perfect for someone ready to step up, take on leadership responsibilities, and grow with a fast-expanding brand.
You’ll be responsible for:
- Assisting the Supervisor in overseeing daily front-of-house operations
- Supporting and guiding the service team to maintain brand and service standards
- Assisting with staff training, scheduling, and performance feedback
- Attending to guest queries and ensuring a positive customer experience
- Supporting smooth operational flow, especially during peak hours
- Ensuring compliance with food safety, hygiene, and workplace policies
- Assisting the Supervisor in monitoring staff attendance, discipline, and daily performance
- Supporting the team in achieving operational and service targets
We’re looking for someone who is:
- Experienced: Minimum 2–3 years in a supervisory or senior crew role (F&B experience preferred)
- A natural communicator: Confident in giving clear instructions and feedback
- Customer-focused: Always looking for ways to improve the guest experience
- Organised: Able to manage multiple tasks in a fast-paced environment
- Team-oriented: Leads by example and works well with others
- Flexible: Willing to work shifts, weekends, and public holidays
Job Types: Full-time, Permanent
Pay: RM2,700.00 - RM3,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Required)
Experience:
- F&B Supervisor Role: 2 years (Preferred)
Work Location: In person