We are currently seeking a high calibre professional to join our team as a Private Banking & Wealth Solutions Senior Product Owner
In this role you will:
Product vision, strategy and roadmap
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Define and maintain the product vision, target outcomes and roadmap for Private Banking & Wealth Solutions ASP, including platform evolution and change where applicable.
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Translate Private Banking & Wealth Solutions strategy into product objectives, milestones and measurable OKRs/KPIs.
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Make trade-offs explicit (value vs risk vs cost vs time) and align stakeholders to a clear direction.
Backlog ownership and prioritisation
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Own and prioritise the product backlog to maximise value and manage risk across wealth continuum capabilities.
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Write and refine user stories/epics with clear acceptance criteria and control considerations (including platform quality, performance, resilience and security requirements where relevant).
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Lead prioritisation using evidence (client insights, operational pain points, risk findings, technology health, metrics).
Stakeholder management and decisioning
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Act as the primary decision-maker for scope and priority within delegated authority.
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Align senior stakeholders across PB & WS, Technology, Operations, Legal/Compliance/Risk on outcomes, constraints and delivery sequencing.
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Manage expectations through clear communication of progress, risks, and rationale for prioritisation decisions.
Customer and colleague value
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Lead product discovery: user research, problem framing, journey mapping, hypothesis definition, and experiment design.
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Ensure solutions meet user needs and are adoptable, accessible and operationally viable across the wealth continuum.
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Partner with Change/Comms/Training to drive adoption and benefits realisation.
Technology platform change delivery
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Identify and shape platform change opportunities across Private Banking & Wealth Solutions journeys and servicing processes (e.g., workflow improvements, integration simplification, data/platform enablement, document processing, servicing automation, colleague tooling), defining the problem to solve and how the platform change improves outcomes.
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Define product requirements including: functional needs, data/interface needs, dependency management, operational workflows, and non-functional requirements (NFRs).
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Partner with Engineering and Architecture to select appropriate approaches (build vs buy vs reuse), ensuring fit-for-purpose, cost-aware and scalable delivery.
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Establish measurable quality criteria (e.g., availability, latency, throughput, reliability, data quality, usability) and ensure robust testing/evaluation before release.
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Drive implementation of operating controls: configuration management, versioning, monitoring, incident playbooks, and rollback approaches.
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Ensure clear ownership for “run” (support, monitoring, access, entitlements, change control), so capabilities remain safe and effective post-release.
Benefits, metrics and value realisation
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Define benefits cases and success measures; ensure instrumentation/measurement is built into delivery (usage, performance, customer/colleague outcomes).
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Track outcomes post-release and iterate based on performance, feedback and incidents.
Drive a continuous improvement loop (discover deliver measure- learn).
Risk, controls and regulatory-by-design
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Embed risk and compliance requirements into product requirements (privacy, data handling, security, record keeping, conduct, etc.).
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Ensure traceability from requirements to delivered controls and evidence.
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Own remediation prioritisation for product-related audit issues, vulnerabilities, and control gaps.
Lifecycle management and technical sustainability
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Partner with Engineering to maintain a healthy product: NFRs, reliability, resilience, tech debt strategy, and maintainability.
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Ensure operational readiness: support model, runbooks, monitoring, SLAs/OLAs where relevant.
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Contribute to platform/product standards, re-use and simplification across PB & WS.
How We Lead
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Courageous integrity: prioritise issues that reduce risk and improve client outcomes, even when inconvenient.
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Deliver at pace: favour thin slices of value, avoid big-bang delivery, and drive timely decisions.
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Inclusive teams: create clarity without shutting down debate; encourage challenge and diversity of thought.
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Collaborate across boundaries: connect business, operations, technology and risk into one outcome-based team.
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Make it happen through others: empower teams with context, clear priorities and fast feedback loops.
To be successful you will need:
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Product ownership and agile product management (discovery, roadmap, backlog, prioritisation)
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Strong outcome orientation (OKRs/KPIs, benefits tracking, value management)
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Excellent stakeholder management and decision facilitation at senior levels
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Ability to define clear requirements and acceptance criteria, including controls and NFRs
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Data-informed decision-making (insights, telemetry, experimentation)
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Strong understanding of risk/control expectations in a regulated environment
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Technology platform product ownership capabilities, including:
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translating platform/journey opportunities into shippable product increments
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defining measurable quality and reliability acceptance thresholds
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familiarity with delivery lifecycle concepts (release management, change control, incident/problem management, monitoring)
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operational mindset (supportability, resilience, security-by-design)
Experience and qualifications
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Significant experience as a Product Owner/Product Manager delivering customer or colleague-facing capabilities.
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Track record of delivering measurable outcomes in a complex, regulated organisation.
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Experience working closely with engineering teams on delivery, operational readiness and product health.
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Experience influencing across business, technology and risk stakeholders.
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Experience delivering technology platform change (e.g., modernisation, integration, workflow/platform uplift, operational tooling), including rollout with monitoring and controls.
Success measures
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Roadmap is outcome-led, realistic and clearly aligned to Private Banking & Wealth Solutions priorities across the wealth continuum.
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Backlog is well-formed, prioritised and understood; teams have clarity and minimal churn.
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Delivered capabilities achieve measurable adoption and benefits.
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Platform capabilities operate within agreed quality and reliability thresholds, are monitored with clear ownership and incident response.
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Risk and control requirements are met with strong traceability and auditability.
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Product health improves over time (resilience, defects, tech debt, operational load).