Full Time Business Development Executive, Air Freight Jobs, Salary up to MYR 7,500 in X-GIANTS GROUP Pulau Pinang - Maukerja

Position Summary

We are seeking a dynamic and results-oriented Business Development Executive – Air Freight to drive new business growth and expand the company's customer portfolio in the Penang market.

The successful candidate will be responsible for identifying and developing new business opportunities, acquiring new customers, maintaining strong client relationships, and growing revenue through Air Freight and related logistics solutions.

Key Responsibilities

1. Business Development & New Customer Acquisition

• Identify and develop new business opportunities within the Penang and Northern Malaysia market.
• Prospect for potential customers through cold calling, networking, referrals, market research, industry events, and other business development channels.
• Develop and maintain a strong pipeline of prospective customers.
• Conduct customer visits and meetings to understand logistics requirements and identify business opportunities.
• Prepare and deliver sales presentations, proposals, and quotations to prospective customers.
• Negotiate commercial terms and service solutions in line with company pricing and approval guidelines.
• Convert qualified prospects into new customers and achieve agreed sales and revenue targets.

2. Air Freight Sales

• Promote Air Freight import and export solutions to new and existing customers.
• Understand customer requirements relating to shipment volumes, trade lanes, transit times, service levels, and delivery requirements.
• Work closely with Air Freight Operations to develop suitable and competitive logistics solutions.
• Prepare quotations and provide appropriate freight solutions based on customer requirements.
• Monitor market trends, competitor activities, freight rates, and customer demands to identify new opportunities.
• Develop opportunities across industries such as electronics, semiconductor, manufacturing, automotive, medical devices, retail, and other key sectors.

3. Account Management & Customer Relationship

• Develop and maintain strong relationships with existing customers to encourage retention and business growth.
• Conduct regular customer visits and business reviews.
• Identify opportunities to increase share of wallet and cross-sell additional logistics services.
• Understand customer pain points and work with internal teams to provide effective solutions.
• Act as a key point of contact for commercial matters and ensure timely follow-up on customer enquiries.
• Monitor customer satisfaction and proactively address service concerns.

4. Sales Pipeline & Performance Management

• Maintain accurate records of prospects, opportunities, customer activities, quotations, and sales performance in the CRM system.
• Develop and maintain a healthy sales pipeline to support revenue growth.
• Prepare regular sales reports, forecasts, and business development updates for management.
• Monitor sales targets, conversion rates, customer acquisition, shipment volumes, and revenue performance.
• Follow up consistently on quotations and opportunities to maximise conversion.

5. Cross-Functional Collaboration

• Work closely with Air Freight Operations, Customer Service, Pricing, Finance, Customs Brokerage, and other internal teams.
• Ensure smooth handover of newly acquired accounts to the operations team.
• Coordinate with internal stakeholders to develop customised logistics solutions.
• Support resolution of customer issues and ensure commercial commitments are delivered effectively.

6. Market Development & Strategic Growth

• Conduct market research to identify potential customers, industries, trade lanes, and business opportunities.
• Analyse competitor activities, market pricing, and industry trends.
• Develop targeted sales strategies for key industries and customer segments.
• Identify opportunities for new trade lanes, strategic accounts, and value-added logistics services.
• Participate in exhibitions, networking events, customer seminars, and industry activities to enhance market presence.

Qualifications & Experience

• Diploma or Bachelor's Degree in Business, Logistics, Supply Chain Management, International Business, Marketing, or a related discipline.
• Minimum 2–5 years of experience in Air Freight, Freight Forwarding, Logistics Sales, or Business Development.
• Proven track record in new business development and customer acquisition.
• Strong understanding of Air Freight Import and Export operations.
• Experience selling freight forwarding or logistics solutions to commercial customers.
• Existing customer network in Penang / Northern Malaysia will be an advantage.
• Experience handling B2B customers, preferably within manufacturing, electronics, semiconductor, automotive, medical devices, or other international trade industries.

Technical & Commercial Skills

• Strong knowledge of Air Freight Import and Export processes.
• Understanding of freight forwarding, international trade, and logistics solutions.
• Familiarity with Incoterms and international shipping practices.
• Ability to prepare quotations and negotiate commercial terms.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• Experience using CRM or sales management systems is preferred.
• Ability to analyse sales data, customer requirements, and market opportunities.

Pay: RM6,000.00 - RM7,500.00 per month

Experience:

• Business Development & New Customer Acquisition: 3 years (Preferred)

Work Location: In person