Full Time INDOOR SALES SUPPORT Jobs, in Global Track Lines (M) Selangor - Maukerja

• Contacting existing customers and gaining inquiries both exports and imports.

• dealing with oversea agent for all the inquiries by email.

• Obtaining best shipping rates and quoting customers and oversea agents for Sea freight, Air freight, Customs forwarding, warehousing and door delivery.

• Gather competitor and customer information through indoor sales activities in order to create awareness of local market trends and competitor activities.

• Sharing information within the sales team members in order to improve and identify the most appropriate service against the competition.

• Following up all quotes to gain business and negotiating Freight rates to increase revenue.

• Negotiating costing to obtain booking whilst maximizing profitability and gaining the business.

• Offer outstanding customer service and prompt response to relevant customers inquiries.

• Registering any customer complaint and reporting to the superior and the management for immediate corrective action.

• Perform any ad-hoc duties as assigned or required from time to time.

Requirements:

• Possess at least Higher Secondary/STPM or Diploma in related field.

• Minimum 1 years of working customer service/documentations/operations experiences in forwarding/shipping environment;

• Multitasking with communications and time management skills

• Computer literate