Full Time (English - Bahasa Malaysia) Customer Service Executive Jobs, Salary up to MYR 2,100 in JEV Management & Trading Johor - Maukerja

Are you a confident communicator who enjoys helping customers and solving problems?

Our client is looking for Customer Service Executives to support customers in the Singapore market. This role is suitable for candidates who are comfortable communicating in English and Bahasa Malaysia, enjoy working in a fast-paced environment, and are passionate about delivering excellent customer service.

Job Details

Employment Type: Full-Time
Position: Customer Service Executive
Languages: English & Bahasa Malaysia
Location: Johor Bahru, Johor

Salary & Benefits

• RM2,100 Basic Salary
• Up to RM300 Night Shift Allowance
• Up to RM400 KPI Incentive
• EPF & SOCSO
• Annual Leave
• Medical Leave
• Comprehensive Training Provided
• Shuttle Service Available
• Career Growth Opportunities

Requirements

• Minimum SPM qualification or equivalent.
• Good command of English and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, Retail, Hospitality, Administration, or Contact Centre operations is an advantage.
• Basic computer literacy.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude and willingness to learn.
• Good problem-solving skills and ability to handle customer enquiries effectively.
• Comfortable working in a 24-hour rotational shift environment.
• Able to work on weekends and public holidays according to the rotational schedule.
• Able to perform effectively in a fast-paced working environment.

Key ResponsibilitiesCustomer Support

• Respond to customer enquiries through inbound calls, emails, and live chat.
• Provide professional, friendly, and efficient customer service across multiple communication channels.
• Understand customer needs and provide accurate information and assistance.
• Maintain a positive customer experience throughout every interaction.

Case Resolution

• Investigate customer enquiries and recommend appropriate solutions based on established procedures.
• Handle customer concerns professionally and work towards timely resolution.
• Escalate unresolved or complex cases to the relevant internal teams when required.
• Follow up on outstanding cases to ensure customer satisfaction.

Documentation & Quality

• Maintain accurate customer records and case documentation within internal systems.
• Ensure customer interactions comply with company policies, procedures, and quality standards.
• Work towards individual productivity, customer service, and quality performance targets.

Working Hours

24-hour rotational operations

• 6 working days per week
• Rotational shifts
• Rotational off days
• Weekend and public holiday work may be required according to the schedule

Pay: From RM2,100.00 per month

Work Location: In person