Full Time Service Executive Jobs, in LH APEX AUTO SDN. BHD. Johor - Maukerja

Minimum Qualification: Diploma or Degree in Automotive Engineering, Mechanical Engineering, or related field.

Experience: Minimum 2 years of working experience in the automotive service industry, with at least 1 years in a supervisory or managerial role.

Technical Knowledge: Strong understanding of vehicle maintenance, diagnostics, and service procedures.

Skills & Competencies:

• Excellent leadership and people management skills.

• Strong problem-solving and decision-making abilities.

• Customer-focused with good communication and interpersonal skills.

• Ability to manage workshop operations efficiently.

• Proficient in Microsoft Office and service management systems.

Other Requirements:

• Possess a valid driving license.

• Willing to work extended hours when required.

• Strong commitment to quality, safety, and customer satisfaction.

Oversee and manage daily operations of the service department to ensure smooth workflow.

Supervise and guide service advisors, technicians, and support staff to achieve departmental targets.

Ensure timely and quality completion of vehicle servicing and repairs.

Maintain strong relationships with customers by ensuring excellent service and handling complaints effectively.

Monitor key performance indicators (KPI) such as service revenue, productivity, and customer satisfaction.

Develop and implement service process improvements to enhance operational efficiency.

Coordinate with parts, sales, and warranty departments to ensure seamless operations.

Ensure compliance with safety standards and company policies at all times.

Prepare regular reports and budgets for management review.

Annual Bonus & Increment

Career Growth