Full Time Customer Service Executive | Iskandar Puteri Jobs, Salary up to MYR 2,100 in Jev Management & Trading Johor - Maukerja

Customer Service Executive | Top E-Hailing Service | Iskandar Puteri, Johor

Kick-start your career with one of Malaysia's leading e-hailing platforms!

Whether you're a fresh graduate or looking for your first full-time opportunity, this role offers comprehensive paid training and the chance to build valuable customer service experience in a fast-paced, technology-driven environment.

Why Join Us?

Join a Top Malaysia E-Hailing Service

1-Month Paid Training Provided

Fresh Graduates & No Experience Welcome

Multi-Channel Customer Support Experience (Phone, Live Chat & Email)

Shuttle Service Available from Designated Pick-Up Points

Job Responsibilities

As a Customer Service Executive, you'll be responsible for delivering excellent customer support through multiple communication channels.

Your responsibilities include:

• Handle inbound customer enquiries professionally via phone calls
• Respond to customer enquiries through Live Chat and Email
• Resolve customer issues by identifying the root cause and providing appropriate solutions
• Escalate complex cases to the relevant department when necessary
• Maintain accurate customer records and case documentation
• Ensure service quality and customer satisfaction while meeting operational KPIs

Requirements

We're looking for individuals who are:

• Minimum SPM / SKM Level 3 or above
• Able to communicate well in both Bahasa Malaysia and English
• Good interpersonal and communication skills
• Strong problem-solving abilities
• Fresh graduates are encouraged to apply
• Candidates without prior working experience are welcome
• Able to work on 24 hours rotational shift and on weekend

Salary & Benefits

Basic Salary: RM1,900 - RM2100

Additional Allowances:

• Night Shift Allowance (Up to RM300/month)
• KPI Performance Allowance (Up to RM400/month)

Benefits:

• EPF & SOCSO
• Annual Leave
• Medical Leave
• Paid 1-Month Training
• Shuttle Transportation from Designated Pick-Up Points : Skudai, Taman U, Mutiara Rini, Lima Kedai, Gelang Patah, Larkin, JBCC, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah & nearby areas.

Working Schedule

• Rotational Shift (Morning / Afternoon / Night)
• 6 Working Days
• 1 Rotational Rest Day

Location: Iskandar Puteri, Johor

Apply now and start building a rewarding career in customer experience with a globally recognised e-hailing company.

Pay: RM1,900.00 - RM2,100.00 per month

Benefits:

• Opportunities for promotion

Work Location: In person