Full Time Customer Service cum Sales Coordinator Jobs, Salary up to MYR 3,000 in PMC PRECISION SDN BHD Pulau Pinang - Maukerja

Job Summary:

The Customer Service & Inside Sales Coordinator will be the backbone of our customer interactions. You will manage incoming inquiries, process orders, prepare quotes, and ensure our customers receive world-class service. You will also support our outside sales team by identifying upsell opportunities and maintaining strong customer relationships.

Key Responsibilities:

• Customer Service:
• Answer incoming calls and emails from customers regarding quotes, orders, and deliveries.
• Process purchase orders accurately and efficiently in the ERP system.
• Provide timely order status updates and proactively communicate any delays.
• Resolve customer issues related to quality, delivery, or invoicing.
• Maintain strong, long-term relationships with key accounts.
• Inside Sales Support:
• Prepare and send quotations based on customer RFQs.
• Follow up on open quotes to convert them into orders.
• Identify opportunities to upsell or cross-sell additional services (e.g., assembly, finishing, prototyping).
• Support outside sales representatives with account research and coordination.
• Track sales metrics and prepare reports for management.
• Coordination & Administration:
• Liaise between customers and production/engineering teams.
• Ensure all customer documentation (POs, drawings, specs) is accurate and up to date.
• Assist with shipping coordination and tracking.
• Maintain organized digital and physical files.

Requirements:

• Experience: 2+ years in customer service or inside sales, preferably in manufacturing or CNC machining.
• Technical Skills: Ability to read basic engineering drawings. Familiarity with CNC processes is a plus.
• Software: Proficiency with ERP systems and Microsoft Office (Excel, Outlook, Word).
• Communication: Strong phone and email etiquette. Ability to communicate technical information clearly.
• Organizational Skills: Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Team Player: Collaborative attitude with a willingness to help wherever needed.
• Education: High School Diploma required; some college or degree preferred.

Pay: RM2,500.00 - RM3,000.00 per month

Work Location: In person