Incident & Support Management: Oversee the BaaS helpdesk and the end-to-end incident management lifecycle, including defining escalation paths, triaging critical system tickets, and leading post-mortem reviews for major outages.
Manage the financial & contractual provisions of all projects from pre-tender to post contract phases including quantities, variations, cost estimates, monthly claims, final accounts etc
The function of the Regional Customer Success Director is to lead and direct a geographically distributed dynamic territory team of Customer Services professionals, within the scope of the set strategic direction and the defined operational processes, to maximise the customer support revenues, by driving and continuously improving customer satisfaction (NPS) in the best, most cost-effective way. The Director manages the Customer Success Departments within a specific territory and is facilitating technical support to Distributors and agents where applicable, in collaboration with the export (sales) teams. The goal is to develop and maintain a highly competent, efficient and effective profit generating support network to the Malvern Panalytical install base
We are seeking a highly motivated scientist to join our team (www.liuslab.com) at A*STAR IMCB, Singapore, to work on DNA-encoded library (DEL) screening and molecular glue discovery.The successful candidate will work at the interface of experimental science, data analysis and drug discovery. The role will involve conducting DEL screens, analysing sequencing data, prioritising compounds, and validating selected hits using biochemical, biophysical and cellular assays. Key areas:
The Senior Engineer, Civil & Structural (P3) provides experienced, independent civil and structural engineering expertise on projects of moderate to large scope, complexity and impact, with minimal supervision. The role leads the design, coordination and delivery of safe, compliant and constructible structural solutions, applying in‑depth technical knowledge, seasoned professional judgement, WSP standards and regulatory requirements to achieve high‑quality project outcomes.