Utilize advanced communication, comprehension and customer service skills to handle Customer/Agent requests and inquiries.
Utilize acceptable investigation claims handling and settlement techniques that achieve cost effective and timely closure results by obtaining, reviewing and analyzing documentation, policy provisions and other records. May require additional contact with other parties i.e. employer, claimants, third parties such as medical providers, auto repair centers, etc. as deemed necessary
Ensure proper follow up on cases to resolve outstanding issues and to ensure timely processing and closure of claim
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Engage with client leaders and architects to position ServiceNow as a digital transformation platform integrated with core systems
Supporting the client teams in defining solutions, scoping and translating the client’s vision into estimates and deliverables
Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components
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We are seeking a highly skilled Technical Lead to spearhead our Operations and Production Support team. In this role, you will be the primary steward of our mission-critical IBM middleware and reporting ecosystem as we transition and scale within the AWS Cloud environment.
You will bridge the gap between traditional enterprise middleware and modern cloud operations, ensuring high availability, performance, and scalability for our core business applications.
Drive end-to-end architecture and design for several key applications, ensuring scalability, performance, and security in alignment with industry best practices.
Lead development teams across multiple projects, guiding junior developers, enforcing coding standards, and ensuring delivery quality and timelines.
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