Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.
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Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.
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We are looking to hire entrepreneurial and aspiring Account Manager to join our Category Management teams in Lazada Singapore. In this role, you will be mentored by a senior member of our Category Management team to drive category growth by employing analytical and eCommerce merchandising methodologies. In this role, you will be equipped with the skill sets needed in a customised and structured program to bring you up to speed in learning about the business, and building relationships with our brands and sellers. You will also work with data that helps us to drive strategic business decisions.
Develop and support execution of category strategy, promotions and planning.
Business Development: Ensure Lazada has the assortment and best prices in the market by leveraging on competitive intelligence.
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Documentation review for client onboarding and static data maintenance and transactions documents.
Liaise with different stakeholders e.g. COO, KYC, L&C, FCSS etc particularly for complex account document review cases.
Track, monitor and escalate all accounts/transactions with documentation deficiencies and exception approved for management attention and appropriate action.
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities
Be a core member of the Regional IBG Ops projects for OAT Products and Ecosystems/Platforms partnership from inception, planning, information gathering and implementation.
Be a Core SME/Expert on Trade related products and Channels and support the Regional Operations and business group for Change implementation
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