Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
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Hands-on Core Infrastructure: Microsoft 365, Active Directory, Intune, Defender, and PowerShell automation.
Cloud & Identity: Strong hands-on Microsoft Azure / Entra ID experience (AZ-104 or equivalent certifications are highly preferred).
Migration Experience: Proven execution of Google Workspace (GWS) to M365 migrations (Gmail to Exchange, Google Drive to OneDrive/SharePoint, cutover planning).
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Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America, are looking for Software Engineers.
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches.
The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
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Provide L2/L3 production support for communication surveillance applications and related interfaces.
Monitor application health, batch processing, system availability, and production alerts using tools such as ITRS Geneos, Nagios, AppDynamics, Dynatrace, Splunk, ELK, Grafana, or equivalent monitoring platforms.
Investigate, troubleshoot, and resolve incidents across Linux, Unix, RHEL, Windows, database, batch, and application layers.
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