Responsible for the comprehensive compilation, review, classification, and archiving of on-site service reports, establishing a clear electronic and paper archiving system to ensure report integrity and traceability, and meeting the needs of internal audits and customer inquiries.
Lead the collection, verification, compilation, and archiving of after-sales MEP (Mechanical, Electrical, and Plumbing) related delivery documents coordinate with internal service teams and external partners to supplement documents, and ensure the compliance of delivered documents.
Maintain the daily updates of the document management system....
Handle daily incoming calls and emailsLog and delegate service calls to the appropriate technicians through the CRM system.Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
Administer and maintain service operationsSupport service contract administration
Handle daily incoming calls and emailsLog and delegate service calls to the appropriate technicians through the CRM system.Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
Administer and maintain service operationsSupport service contract administration
Handle daily incoming calls and emailsLog and delegate service calls to the appropriate technicians through the CRM system.Monitor and follow up on escalated service cases, ensuring appropriate actions are taken and issues are resolved in a timely manner.
Administer and maintain service operationsSupport service contract administration