You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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Strategic Process Ownership:Take full ownership of AP processes, documentation, and policies. Continuously seek and implement process improvements and automation opportunities to drive efficiency and accuracy.
Project Leadership: Lead and own strategic projects from inception to completion, ensuring alignment with organizational goals. Manage cross-functional and cross-regional projects, coordinating efforts and resources to achieve successful outcomes. Present project updates and outcomes to senior management, demonstrating strategic thinking and effective project management.
Stakeholder Management: Communicate effectively with key stakeholders, both internal and external, to enhance AP processes and improve efficiency. Build and maintain strong relationships with stakeholders, ensuring their needs and concerns are addressed promptly and strategically.
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Accounts Assistant responsible for providing financial administrative support including accurate data entry, document handling, rebate program coordination, warranty registration, support for roadshows (cashiering) and participation in audit and stocktake readiness activities.
Daily management of front - line workers in the warehouse department in accordance with the requirements of the warehouse control
Provide support to the warehouse team in their daily activities, including troubleshooting, warehouse issues, coordinating workflow and ensuring that warehouse targets are met while maintaining quality standards.
Supervise and product guidance to warehouse staff including training, performance evaluation and coaching to maximize productivity and ensure adherence to quality standards
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To carry out day to day operations and improve outlet’s performance in term of sales revenue, cost control, customer’s awareness and staff development.
To lead & assist SM in manage and prevail retail operation functions and performances, involving duties in supervisory, opening and closing of store, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports.
Assist in controlling outlet’s operating expenses and billings.
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Ensure compliance with Occupational Safety and Health (OSH) Act, Environmental Quality Act (EQA), Fire Services Act, and other applicable regulations.
Assist in maintaining all statutory licenses, permits, registrations, and compliance records & coordinate with relevant authorities during inspections and audits.
Conduct routine workplace inspections and identify unsafe acts and unsafe conditions.
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