Administrative & Excel Documentation: Prepare and issue service-related documents and maintain accurate daily repair records for both USJ and Rawang branches.
After-Sales Service Coordination: Contact customers to gather machine information, coordinate and arrange machine collection with customers.
Fill out detailed reports and keep records on services that have been performed.
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Develop and maintain a target framework that determines how much of Teleport’s capacity per lane/market should be under contract vs. spot, balancing yield optimisation with volume security.
Identify lanes and customers with low contract penetration. Work with sales teams to convert ad-hoc volumes into structured contract commitments.
Before committing to any long-term contract, run a structured assessment against lane performance benchmarks, comparable customer terms, and margin thresholds — build and own this pre-commitment checklist.
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Execute and coordinate inbound shipping operations to achieve timely customs clearance, container delivery, and accurate system tracking for latex and porcelain former shipments.
Collaborate closely with Purchasing, Planning, Forwarding Agents, and internal stakeholders to manage shipment documentation, delivery schedules, operational exceptions, free-time compliance, and logistics cost control, including intercompany and local deliveries.
Manage inbound shipment forecasting by reviewing and updating forecast files and coordinating PO ETAs with supplier shipment schedules.
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