Workforce Scheduling: Strategize and manage daily manpower schedules for both inbound and outbound inspectors across all channels (BST, NCD Corp, B2B, and Website) to ensure 100% operational coverage.
Lead Management: Promptly assign new leads to the appropriate inspectors and monitor real-time progress to meet strict turnaround time (TAT) and Service Level Agreements (SLA).
Capacity Optimization: Constantly review operational capacity for both low and high-volume retail periods, ensuring completion times are optimized (averaging 20–35 mins per case based on capacity).
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Oversee and manage daily logistics operations, including warehousing, transportation, and inventory control, to ensure efficiency and cost-effectiveness.
Develop and implement operational strategies to optimize supply chain processes, reduce lead times, and improve overall service delivery.
Coordinate with internal departments (e.g., sales, customer service) and external partners (e.g., carriers, suppliers) to ensure seamless execution of logistics functions.
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