Continuous review of the operations model, day-to-day operational procedures and processes to identify gaps or area of improvements in order to improve services quality.
Gather, analyze and review complaints or reported quality issues and develop sustainable resolutions. Produce root cause analysis with prevention plan. Report service quality issues to leadership team and work with respective teams on service recovery plan and service improvement plan.
To support on Risk Management pertaining / related to HRSSC services, work with leadership and operations team to produce risk analysis report and risk mitigation plan....
Lead end-to-end programme and service delivery, ensuring projects are delivered on time, within scope, budget, and quality expectations.
Act as the primary point of contact for client stakeholders, managing relationships, expectations, risks, issues, and escalations.
Partner with account teams, architects, technical leads, and delivery teams to develop and implement innovative solutions that address client business needs....
Leads the regional clinical operations team effectively, ensures effective decision making and acts as point of escalation for resolution of issues within the region for the assigned study
Leads external vendors involved in study delivery on a regional level
Collaborates with key stakeholders in the region and provides regular updates on study progress in the region to senior management and Global Clinical Project Manager as required...
Scope Definition & Task Breakdown: Work within contracted project scope and further divide it into detailed tasks and milestones to ensure clear deliverables and realistic timelines.
Project Planning & Execution: Create comprehensive project plans with defined tasks, timelines, and dependencies; coordinate execution and ensure adherence to project schedules.
Team Leadership & Coordination: Lead and manage project teams consisting of data engineers, data scientists, analysts, and other technical personnel; facilitate collaboration across cross-functional teams and ensure clear communication of tasks and expectations....