• Handle daily administrative duties, documentation, filing and general office support.• Prepare letters, reports, records and other administrative documents as required.• Assist in managing and updating company social media platforms such as Facebook, Instagram, TikTok and other digital channels.• Create simple marketing materials, social media content, posters and promotional materials using Canva or similar tools.• Assist in planning and carrying out digital marketing activities, promotions and online advertising.• Update and maintain company website, online listings and digital platforms when required.• Provide basic IT support for computers, printers, email, software and other office equipment.• Troubleshoot basic hardware, software, network and system-related issues.• Maintain company IT equipment, user accounts and related records.• Coordinate with external IT vendors, website providers and other service providers when necessary.• Assist with basic photo/video editing and preparation of marketing content when required.• Perform other administrative, IT and marketing-related duties as assigned by management.
Provide administrative support to company leadership and staff to ensure smooth daily operations.
Handle inbound and outbound customer calls professionally, provide assistance, follow up on inquiries, and achieve daily and monthly call volume and performance KPIs.
Perform general office duties, including filing, mail handling, email and telephone correspondence, and data entry.
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To monitor existing customer’s portfolio & contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
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To monitor existing customer's portfolio & contracts and to ensure the fulfillment of customer's evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
Review and ensure value-for-money services for customers and the required margin of profits for the Company.
To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
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Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
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To verify all Cheque Request (CR), Signing Lists containing Invoices, Credit Notes, Debit Notes, and all other supporting documents by way of 3-way matching.
To check and verify all the journal entries, Branch petty cash reimbursement.
Weekly Forex Rate update in SAP system, Forwarding, and trade bill posting, RM & PM bill posting.
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PEMBANTU PENSYARAH (ADMIN) – BACHELOR OF BUSINESS ADMINISTRATION (BBA)
Yayasan Pendidikan Rakyat (YPR), Seksyen 22 Shah Alam
Yayasan Pendidikan Rakyat (YPR) is seeking a dedicated full-time Teaching Assistant (Pembantu Pensyarah) to support our Bachelor of Business Administration (BBA) programme at our campus in Seksyen 22, Shah Alam, Selangor.
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