Executes flight movement alerts, transmission of shipment information and preparation of flight documentations. Rectifies and follow up with network on non-conforming shipments.
Prepare paperwork for CAL and Network flights.
Provide information to airlines relating to weights and lodgment times.
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Act as a primary point of contact for dedicated markets and stakeholders
Build and maintain strong relationships throughout projects, nurturing positive relationships with markets and key stakeholders
Engage with countries and other internal stakeholders as required to communicate updates on scope, execution plan and timelines, actively showcase available services and assist in implementing them effectively,
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Conception, design, planning and implementation of global SAP system landscapes under consideration of cloud technologies, security requirements, high availability and 24/7 hours operation.
Creation, implementation and continuously improvement of concepts for the provision, monitoring, security, effective administration and operation of complex SAP landscapes.
Ensuring stable, secure, trouble-free and high-performance availability of SAP systems.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Differentiate from competition by providing customer personalized approach and service through an Indoor Sales Support team set up by local station (KUL, PEN, JHB).
Support and contribute to the commercial team objective of customer retention and development of the assigned Area Sales Development Group customers by attending to customer’s requirement and work closely with the Sales team. This includes identification of opportunities for service improvement.
Work closely with Sales team to provide Customer relationship management and after sales service. This includes, but not limited to, the coordination of shipment bookings through Customer Service team.
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Service customer's order as primary customer/site contact for assigned accounts.
Execute Demand Planning processes, ensure customer forecasts are received regularly within agreed periods per contracts, analyzed, entered into CRM, ERP system and communicated to site team.
Create and manage sales orders in the ERP,CRM system.
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