Strategize and Plan: Establish Finance vision, strategy and operating model that are customer-centric and digital enabled to support enterprise aspirations and goals, qualify the case for change and design the transformation journey roadmap
Drive and oversee analysis, design, solution validation, and workshops within the assigned domain, ensuring comprehensive requirement and solution coverage.
Account Management: Own a portfolio of 4-5 SAP SuccessFactors customers post go-live. Guide internal consultants to handle customer requests and ticket resolution
Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road show and any other sales activities to achieve sales targets.
Collaborate: Work with teams across the business to identify learning needs, gather subject matter expertise, and facilitate structured learning initiatives.
Own end-to-end resolution of inquiries from Korean-speaking clients across live chat, email, and outbound calls hitting agreed service levels and quality benchmarks every time.