Recommend an appropriate course of action to resolve tickets or escalate accordingly
Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider
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Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
Partner with Product Owners, Architects, and cross-functional teams to design, build, and deliver high-quality software solutions.
Design, develop, test, and deploy software using technologies such as React, Angular, Java, JavaScript, AWS, Docker, Kubernetes, Jenkins, Terraform, Git, PostgreSQL, Maven, Gradle, and related tools.
Write clean, efficient, and reliable code that meets performance, security, and quality standards.
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Provide L2 technical support for production and non-production environments, with strong hands-on experience in Linux, Oracle Database, and Shell Scripting.
Monitor the health and performance of applications, servers, databases, and infrastructure using enterprise monitoring tools.
Investigate, troubleshoot, and resolve issues across applications, middleware, databases, networks, and operating systems.
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Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Partner with Product Owners, Architects, and cross-functional teams to design, build, and deliver high-quality software solutions.
Design, develop, test, and deploy software using technologies such as React, Angular, Java, JavaScript, AWS, Docker, Kubernetes, Jenkins, Terraform, Git, PostgreSQL, Maven, Gradle, and related tools.
Write clean, efficient, and reliable code that meets performance, security, and quality standards.
...
Oversee and maintain the health of the core banking system environment, including IBM AS400 (IBM i), storage arrays, SAN switches, and encryption key managers.
Conduct regular system health checks on hardware and operating systems to ensure optimal performance and reliability.
Analyze, diagnose, and resolve software and hardware issues promptly to minimize downtime.
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Develop, test, analyze, and maintain software application in support of the achievement of business requirements.
Ensure detail specification of the program to be written/coded is clear and understood well.
Code, test and deliver complete with documentations for all programs written following the guideline and standard established within the given timeline.
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