Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.
Under the supervision of the commercial manager, to lead nationwide sales team members in selling a range of designated products to achieve sales targets (Malaysia Contact lens and Contact lens care)
Perform installation, commissioning, validation, and testing of Alcon equipment at customer sites in accordance with company standards and customer requirements.
Coordinate and collect information from various functional teams, including Record-to-Report, Record-to-Payment, Order-to-Cash, warehouse operations, business analytics, and local stakeholders to support external statutory audits.
Manage end-to-end order operations, including sales, returns, samples, demos, equipment, and platform orders, ensuring accurate processing, validation, fulfillment, modification, and closure in compliance with internal policies, business rules, SLAs, and regulatory requirements.
Perform installation, commissioning, validation, and testing of Alcon equipment at customer sites in accordance with company standards and customer requirements.
Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
Coordinate and collect information from various functional teams, including Record-to-Report, Record-to-Payment, Order-to-Cash, warehouse operations, business analytics, and local stakeholders to support external statutory audits.
Lead and supervise customer service operations for ANZ & Singapore markets to deliver exceptional customer experiences and achieve service level targets.