Collaborate with process owner, Process Control and Technical Stewardship team to establish critical process parameter from manufacturing process and ensure robust control in place to sustain manufacturing process.
Support/ lead quality investigations resulting from internal non conformance
Responsible for supporting and improving existing processes through process monitoring, analysis, control, and the application of engineering principles.
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Drive Product Registration, re-registration, change notification and related license applications & maintenance.
Drive product lifecycle management activities (labeling changes, new regulations assessment and preparation, CPDS, promotional material reviews)
Manage administrative and coordination activities e.g., project & metric management, archival of licenses/ permit, invoice & payment tracking and follow up, operational support etc.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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Execute an effective PM activities. Ensure Finishing Production equipment and system achieves minimum machine downtime (production equipment, Lab instrument or equipment and QC instrument) and minimum NCR. Provide engineering support to other functions as and when is required.
Ensure correct SOPs and forms are used to perform planned activities. Need to have good GDP of documentation. Ensure updated release documents is used for PM activities and in validated state.
Ensure all PM records are properly recorded and kept. Ensure 24/7 round the clock support is provided to production.
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Manage AGS teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes in AGS (including virtual and physical centralization opportunities)
Develop a culture in line with International Operations Vision to make every customer touch point brilliant
Align with Head, Customer Operations Region on AGS aspects of the transformation plans of Customer Operations (CO) into intelligent E2E service centers and to become a more customer centric organization and execute against those plans
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Handle highly complex technical tasks related to mold tooling design and plastic injection molding processes, supporting operations and contributing to efficiency within defined procedures
Make significant decisions within the scope of your tasks, requiring advanced technical skills and problem-solving abilities
Adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation
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Perform business support or clerical tasks related to the design, planning, construction, and maintenance of equipment, machinery, buildings, and facilities
Assist in planning, budgeting, and scheduling facility modifications, including estimating costs for equipment, labor, and materials
Help coordinate building space allocation, layout, communication services, and facilities expansion while ensuring adherence to health and safety standards
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To oversee manufacturing processes and drive process and OEE improvement activities, through daily monitoring and long-term projects.
Deliver timely technical support during major operational downtime events to support a 24/7 manufacturing operations.
Manage documentation and compliance activities, including Change Requests, non-conformances, CAPEX, and procedure updates related to parts and equipment.
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Meet quality objectives set by management & comply to Alcon, QMS and Safety requirements.
Contributes to the site Quality Management System by ensuring its effective implementation in the organization through self-inspections, performance metrics and management reviews.
Establish and manage the processes for Computer System Validation (CSV) & Non-Conformances, including training effectiveness and oversight on execution. Provide e-compliance oversight to site CSV activities, and provide guidance and coaching to CSV SME.
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Resolve day-to-day tickets via Service Now and Workday transactions, ensuring timely updates and system accuracy.
Handle client requests with politeness and detailed responses.
Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee job and data changes, onboarding, referrals and other processes, while following global and local processes and compliance guidelines and maintaining confidentiality of employee data and compliance
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