We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
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Refrigeration Repair
Electrical Troubleshooting
Preventive Maintenance
System Diagnostics
Client Communication
Team Collaboration
Problem Solving
Safety Procedures
Technical Documentation
Digital Marketing
Content Creation
Social Media Management
Campaign Management
Market Research
SEO/SEM
Communication Skills
Team Collaboration
Creative Thinking
Data Analysis
Client Relations
Strong coordination and follow-up skills with the ability to manage multiple tasks and priorities
Comfortable with Microsoft Office / Google Workspace and quick to learn new digital and productivity tools.
Good written and spoken English and Mandarin.
Able to support occasional events outside normal working hours when required