Manage and execute initiatives across a portfolio of products, benefits, partnerships, loyalty programs, or customer experiences to drive growth, engagement, and profitability.
Analyze portfolio, customer, and campaign performance to identify trends, opportunities, and potential risks.
Develop and implement product and portfolio strategies aligned with business objectives and customer needs.
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The oversight and governance support of financial crime related matters across the APAC region for all American Express products, services and business lines.
Supporting the APAC Region’s contribution to the various Enterprise led projects as well as the socialisation strategy for key stakeholders in the APAC region.
Ensuring all APAC markets are meeting the Enterprise Financial Crime Risk Management Standards.
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Developing and leading machine learning models for credit limit assignment and interacting with business partners to integrate models with business decisions
Planning and delivering of hard-working models, meeting agreed target dates and ensuring accurate, efficient implementation of models in production systems
Performing annual reviews, performance monitoring reviews, retrains and remediation activity on models as required
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International Card Services (ICS) is charged with the mission of “changing the world at work” by delivering unique value and service to our card members to ‘have their backs’ and create value, growth, and opportunity for all our stakeholders. As a key growth market, Singapore requires dedicated leadership to provide ongoing and accelerated growth by optimizing our acquisition and marketing channels to bring value to our customers and continually innovate and optimize our marketing and operations to create the best customer experience, maximize engagement, and drive stakeholder value.
Responsibilities
i) Control Governance • Assist in the implementation of control processes to support compliance and mitigate operational risks.• Collaborate with internal teams to ensure controls are followed in day-to-day business operations.• Help monitor key risk and control metrics and provide support in preparing documentation for assessments such as PRSA, RCSA, and RCM.• Participate in reviews for new initiatives (products, features, processes) to identify potential control gaps and suggest improvements.
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