Respond to customer inquiries and handle technical issues via phone, email, and chat in both Korean and English professionally with appropriate solutions effectively
To prepare, coordinate and support local and group management reporting requirements for Marketing Division such as QBR and MBR reports and any ad hoc requests, and includes responding or providing any clarifications as necessary. This will involve drafting the initial reports, coordinating and follow-up with relevant stakeholders to provide the required data or information, conduct analysis or generate insights within the set timeline, reviewing the content to ensure quality and consistency, alignment to overall marketing and business strategy and meeting management’s expectations.
Conceptualize and develop high-quality visual assets across digital and print platforms, including internal communications, campaigns, presentations, events, leadership communications, social media, and corporate materials.
System & Process Improvement: Audit legacy regional reports and engineer advanced, dynamic, and automated Excel models (utilizing Power Query, advanced array formulas, VBA/macros etc.) to eliminate manual data input & analysis.
Participate in internal audit engagements of various organisations, to assess the adequacy and effectiveness of internal controls through conducting process walkthroughs and documentation testing.
Own the End-to-End Pipeline Data Strategy: Design and maintain the reporting frameworks and data hygiene necessary to track partner-sourced pipeline progress. Develop and manage 'early warning' dashboards to proactively identify funnel gaps, ensuring accurate attribution and ROI measurement.
Plan and execute independent operational control reviews across data center processes including facility operations, change management, incident management, physical access, vendor management, and capacity planning.
Serve as the focal point for all QA and QC matters during the installation campaigns, providing support to the Package Project Managers and Package Project Teams.
Provide L1 operational support for Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, and Microsoft Purview incidents, alerts, requests, and customer tickets
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