Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
To provide training, support and guidance to team members.
Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
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Ensure compliance with global and local fiduciary standards, including US GAAP, statutory reporting, tax, VAT, and internal controls.
Oversee financial accounting, reporting, controlling, and statutory obligations, while managing audits and liaising with external auditors to ensure accurate and timely reporting.
Establish and maintain governance frameworks aligned with local and global regulations, including assurance, risk mitigation strategies, and internal controls.
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We are seeking a motivated and proactive individual to support the growth of our PELRA initiative.
The role involves identifying new corporate opportunities, developing partnerships, and promoting the PELRA brand. Candidates should be confident in business development, marketing, and building professional relationships.
Lead the Credit Assessment function by establishing robust credit policies, frameworks, and governance to support prudent credit decision-making and sustainable business growth.
Ensure effective implementation of credit assessment processes, controls, and risk management practices that align with the organisation’s risk appetite and regulatory requirements.
Drive continuous improvement through digitalisation, automation, and process optimisation to enhance operational efficiency and customer experience.
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Ensure smooth daily operations and fulfillment of client requirements in line with agreed service levels for agencies within assigned portfolios
Serve as the primary point of contact for assigned clients and agencies on operational matters, building and maintaining strong, productive relationships with internal stakeholders and client teams
Coordinate co-packing activities and monitor Point-of-Sale (POS) material inventory in collaboration with Product Management and client teams
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Develop and execute shopper marketing strategies and activation plans across all Malaysia channels, aligned with sales priorities, brand plans, category strategies, and business objectives.
Translate shopper, customer, category, channel, and market insights into activation programs that drive traffic, conversion, basket growth, and brand preference.
Lead customer and channel activation planning across modern trade, general trade, distributors, e-commerce, specialty channels, and other relevant routes-to-market.
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Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
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Lead and manage the day-to-day Record-to-Report (R2R) Tax operations, ensuring timely, accurate, and compliant delivery of tax accounting, reporting, and compliance activities in line with corporate policies, local regulations, and SLAs
Coordinate and prioritize tax-related activities across the team to meet operational KPIs, productivity targets, and service delivery expectations.
Ensure effective implementation and adherence to RTR Tax policies, procedures, and governance requirements.
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Manage and resolve vendor and employee queries promptly, ensuring high-quality service and issue resolution.
Collaborate with business partners, suppliers, and finance teams across multiple countries, fostering strong stakeholder relationships in a multicultural environment.
Support Procure-to-Pay (PtP) operations by maintaining accurate transaction processing, compliance, controls, and reporting standards.
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Design, develop, and enhance scalable data science solutions and products that support Revenue Growth Management (RGM), translating complex business challenges—including pricing, promotions, trade spend, and customer profitability—into data-driven insights that enable commercial decision-making.
Develop high-quality, reusable, and production-ready data science models, Python code, and libraries by leveraging the latest technologies and best practices to deliver scalable, user-centric solutions.
Drive innovation by staying current with advancements in Data Science, Artificial Intelligence, and Large Language Models (LLMs), promoting awareness of emerging technologies and identifying opportunities to apply them across the business.
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Issue sales invoices and e-Invoices to customers in compliance with LHDN's e-Invoicing requirements, ensuring accuracy of customer details, tax codes, and transaction data.
Submit e-Invoices via MyInvois portal/system and monitor validation status, resolving rejected or failed submissions promptly.
Generate Official Receipts in the accounting system upon receipt of customer payments.
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Lead and mentor a team of Fraud Operation Analysts, providing guidance on investigations and operational improvements
Monitor and analyse fraud alerts, ensuring accuracy and proposing enhancements to improve system performance
Utilise data analytics tools and methodologies to identify patterns, trends, and anomalies indicative of fraudulent behavior in transaction data, user activities and other relevant datasets
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Technical knowledge in SAP S/4HANA HR Development, ABAP, RAP, CDS Views, AMDP, SAP Fiori, SAPUI5/OData, Business Objects, SQL, and SAP HANA would be an advantage.
Familiarity with Employee Central integrations, including Business Integration Builder (BIB), UI Mashups, data replication, and SSO setup/support, is beneficial.
Experience supporting global HR systems and collaborating with stakeholders across multiple regions is preferred.
Ability to understand client’s business requirements & translate them into research design & solutions.
Has good knowledge & experience of various market research methodologies & able to independently perform quantitative or qualitative analysis to identify issues and develop solutions.
Excellent storytelling skills – ability to design and structures compelling presentations.
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We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Adept at client communication & presentation skills.
Ability to understand client’s business requirements & translate them into research design & solutions.
Has good knowledge & experience of various market research methodologies & able to independently perform quantitative or qualitative analysis to identify issues and develop solutions.
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