Provide exemplary customer service to High Net Worth Clients and contribute to expected levels of CSAT (Customer Satisfaction) scores;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner while;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product
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Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services.
Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance.
Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle.
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Plan, execute, monitor, and optimize paid advertising campaigns across Meta Ads Manager and TikTok Ads Manager.
Manage advertising budgets across multiple brands, including retail and F&B businesses, while maximizing ROAS, CPA, CPM, CTR, and overall campaign performance.
Scale successful campaigns and continuously improve underperforming campaigns through data analysis and optimization.
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As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.
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Prepare timely market analysis reports aligned with commercial needs, and track and update internal sales reports to support business visibility and strategic decision-making
Extract, collate, and analyze large datasets from internal data platforms to support market assessment, product evaluation, and accurate sales data tagging for incentive calculations
Conduct regular market surveys and competitive market research across the pharmaceutical, Over-the-Counter (OTC), and medical devices sectors to surface actionable market intelligence
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Responsible to prepare/update training content, arrange and planning, regularly conduct product trainings for external customers including developers, consultants, architect, contractors, institutions (CSR training)
Responsible to develops & administers training programs for employees & customers.
Responsible to creates training content that related to customer needs and requirements.
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Lead and coordinate AML-related AI model projects, including planning, execution, progress tracking, risk and issue management, milestone reporting and delivery governance across AML Operations, Compliance, Technology, OPEX, vendors and relevant AIA markets.
Perform business analyst responsibilities by facilitating requirements gathering, documenting business needs, translating AML operational requirements into functional specifications, supporting workflow design, coordinating UAT planning and maintaining user guides, training materials and operating procedures.
Manage stakeholder engagement and project communications, including organising governance meetings, preparing agendas and minutes, tracking actions, escalating key decisions, managing dependencies and ensuring alignment with internal stakeholders, external vendors and senior management.
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Manage and drive the overall Learning & Development programs and activities for Ichor Malaysia in alignment with business and workforce requirements.
Partner with managers, Supervisors, HRBPs and the Direct Labour Training Manager to identify skills, competency and development gaps and translate business requirements into appropriate learning solutions.
Lead the Training Needs Analysis (TNA) process by gathering departmental training requirements, analyzing competency gaps, prioritizing needs and developing the annual training plan.
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Day-to-Day Accounting: Record daily financial transactions, prepare journal entries, and maintain the general ledger system (FULL SET).
Month-End & Year-End Close: Execute month-end and year-end closing activities, including accruals, prepayments, and intercompany transactions within strict deadlines.
Balance Sheet Reconciliations: Prepare and review monthly balance sheet schedules and bank reconciliations to ensure accuracy and resolve variances promptly.
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Experience: 8+ years in cybersecurity, technical risk, or IT audit, with 2+ years of direct team leadership, supervisory, or line management experience in a complex enterprise environment.
If you are looking to excel and make a difference, take a closer look at us…
Experience: 8+ years in cybersecurity, technical risk, or IT audit, with 2+ years of direct team leadership, supervisory, or line management experience in a complex enterprise environment.
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