Draft and schedule class timetables to ensure effective resource planning and compliance with established procedures.
Liaise with the Facilities Department on classroom bookings based on budgeted student enrolment for each programme and resolve any related issues promptly.
Assist in venues arrangement for events and additional or replacement classes upon HOP approval.
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Ensure compliance of the regional/country complaint handling process for all Alcon products, including intake, follow up and triage for reports of quality/technical complaints and Adverse Events incompliance with local and international regulations, guidelines and applicable directives.
Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information/ data is accurately captured at pint of contact
Maintain an understanding of information or date required to be collected of technical and AE complaints to assure compliance with regulations and directives
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At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success.
To lead the reconciliation and resolution of long-outstanding Accounts Receivable balances for selected key customers.
To perform detailed billing vs. collection reconciliation by Site ID and billing category across multiple historical years.
To investigate aged, unmatched and misallocated balances arising from historical payment allocation, including FIFO-based knock-off not performed by Site ID.
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Budget ownership of the Business Unit; correlated with Franchisees’ business plans;
Channel management of a franchisee as a customer: supporting the rest of the Department in establishing a smooth lifecycle for ZUS Franchisees, from onboarding to day-to-day operations;
Close coordination with Franchise Business Development and Franchise Operations teams to deliver on Department’s objectives and key results;
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Secure & Accurate Documentation: Maintain an accurate records of all monies due to hotel from (but not limited to) guests, groups, crew, banquets, employees and credit card companies.
Efficient Time Management: Maintain an organized, up-to-date filing system and respond to all inquiries promptly and professionally.
Problem-Solving & Support: Perform ad hoc tasks to ensure smooth hotel operations and maintain accurate records of all receivables.
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Vet accuracy of documents within turnaround time for execution of facility documents;
Check advise of release received from solicitors and ensure all relevant terms & conditions have been complied with prior to recommendation for loan disbursement.
Verify other supporting documents for disbursement of loan and follow up with relevant stakeholders on the rectification of discrepancies in the documents on timely basis.
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Provision of personalised patient case management which include, but not limited to, health coaching on disease/treatment related information/education, following up with patient on treatment regime, and ensuring patient is submitting relevant program document on a timely basis.
Making of scheduled outbound calls to enrolled patients and from time to time and answering of inbound calls and attend to FAQ-related enquiries
Assist in ensuring that programs are delivered within the appropriate service levels and standards including, but not limited to, case handling time, pre-defined protocols, and confidentiality of patient data
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Process invoices (from trade and non-trade vendor), customer refund, rentals, utilities, and staff claim in the system in an effective and timely manner, ensuring accuracy and completeness. Liaise with respective users to resolve any discrepancies identified.
Process payments using different payment types.
Monitor and track operational expenses and provide relevant analysis and insights to management.
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