Define and translate business needs into clear and accurate user requirements for all digital enhancements, new products, and system-related issues within Operations.
Conduct and complete experience studies via AXIS for agreed treaties/products, including coordination with regional actuarial teams for review and approval.
Define and translate business needs into clear and accurate user requirements for all digital enhancements, new products, and system-related issues within Operations.
Understand and analyze our existing customer base across individual, takaful, corporate and digital platforms by customer segments. Run surveys, focus groups, leverage on digital and data to get insight to their behaviors, wants and needs. Pull all of this understanding together to develop strategies which drive repeat customer purchase, cross and upsell.
Design and deliver end-to-end AI and data solutions using leading hyperscaler ecosystems (AWS, Azure, Google Cloud) and modern data/AI platforms (Salesforce, NVIDIA, Databricks, Snowflake etc).
Prepare reports and present actionable insights to senior stakeholders on overall campaign performance, identifying key trends and growth opportunities.
Design and deliver end-to-end AI and data solutions using leading hyperscaler ecosystems (AWS, Azure, Google Cloud) and modern data/AI platforms (Salesforce, NVIDIA, Databricks, Snowflake etc).