Investigate end‑to‑end cases of unauthorised and authorised push payment fraud involving Current and Savings Accounts across Internet Banking, Mobile Banking, ATM cash withdrawals and fund transfers, ensuring timely and accurate case resolution.
Analyse transaction patterns, account activity, device information, and customer behaviour to identify fraud indicators, establish root causes, and determine liability in accordance with internal policies and regulatory guidelines.
Maintain clear and comprehensive investigation documentation, prepare case reports and management statistics, and ensure all actions comply with regulatory, audit, and governance requirements.
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