Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
Perform configuration changes such as workflows, questionnaires, fields, access roles, calculations, and basic risk logic.
Support minor enhancements and change requests based on approved requirements.
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Provide L1/L2 application support for GRC platforms (e.g., Archer GRC / ServiceNow IRM), including incident management, problem resolution, and service requests.
Perform configuration changes such as workflows, questionnaires, fields, access roles, calculations, and basic risk logic.
Support minor enhancements and change requests based on approved requirements.
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Technical Planning & Strategy: Lead pre-project planning (delivery approach, resource planning, and budget estimation) specifically tailored for modernizing enterprise .NET systems.
Dependency & Risk Management: Plan, monitor, and mitigate technical delivery risks and dependencies across multiple cross-functional application teams.
Design & Governance Compliance: Partner with Architects and Lead Developers to ensure the solution design aligns with enterprise principles, vulnerability assessment standards, and security controls during the .NET 8 upgrade.
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Technical Planning & Strategy: Lead pre-project planning (delivery approach, resource planning, and budget estimation) specifically tailored for modernizing enterprise .NET systems.
Dependency & Risk Management: Plan, monitor, and mitigate technical delivery risks and dependencies across multiple cross-functional application teams.
Design & Governance Compliance: Partner with Architects and Lead Developers to ensure the solution design aligns with enterprise principles, vulnerability assessment standards, and security controls during the .NET 8 upgrade.
...
Technical Planning & Strategy: Lead pre-project planning (delivery approach, resource planning, and budget estimation) specifically tailored for modernizing enterprise .NET systems.
Dependency & Risk Management: Plan, monitor, and mitigate technical delivery risks and dependencies across multiple cross-functional application teams.
Design & Governance Compliance: Partner with Architects and Lead Developers to ensure the solution design aligns with enterprise principles, vulnerability assessment standards, and security controls during the .NET 8 upgrade.
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Requirements Translation: Partner closely with business users and Functional Business Analysts (FBAs) to gather requirements and translate them into Functional and Technical Specification documents.
Technical Solutioning & Estimation: Develop and review technical design specifications (including RTM mapping), and formulate accurate effort estimates for change requests.
Quality Assurance & Testing Support: Review SIT test plans/cases, verify vendor and internal developer .NET code releases against specifications, and provide active support during SIT and UAT phases.
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams' work to achieve the objectives.
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You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
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