Working in a global team of technical support engineers, collaborating with colleagues in multiple time zones to provide best-in-class support services
Acting as Level 2 point of contact for the business supporting a number of business-critical services and applications
Prioritizing and resolving day-to-day systems issues and customer requests
...
Providing direct technical support via the phone and ticketing system to our customers and partners through-out the APAC Region.
Running real-time troubleshooting sessions with partners/customers
Collecting data and traces for investigation, taking ownership of overall customer satisfaction, recognizing high priority situations and taking appropriate escalation action.
...
Working in a global team of technical support engineers, collaborating with colleagues in multiple time zones to provide best-in-class support services
Acting as Level 2 point of contact for the business supporting a number of business-critical services and applications
Prioritizing and resolving day-to-day systems issues and customer requests
...